Privacy Policy
CallAiPro LLC ("CallAiPro", "we", "us", or "our") values the privacy of our business customers and the callers who interact with our AI phone reception software.
1. Information We Collect
Account & Business Information: When you register for CallAiPro, we collect business contact details, billing contact info, operating hours, service catalogs, and designated transfer phone numbers.
Inbound Call Data: When an inbound call is received by your CallAiPro number, our system processes the caller ID (phone number), call timestamp, duration, audio stream, generated transcript, and auto-extracted customer data (e.g. name, requested service, appointment time).
2. Voice Recordings & Two-Party Consent
CallAiPro provides optional call audio recording and transcription. In certain US states (e.g., California, Florida, Massachusetts, Washington), all parties to a phone call must be notified that the call is being recorded or monitored.
Business owners configuring CallAiPro are responsible for ensuring that a call recording disclosure (e.g., "This call may be recorded or monitored for quality and scheduling purposes") is enabled if audio recording is active in two-party consent jurisdictions.
3. How We Use Information
- To synthesize natural real-time responses to caller inquiries based on your knowledge base.
- To generate executive call summaries, transcripts, and appointment booking records.
- To deliver SMS and email notifications to your configured business staff.
- To maintain platform security, prevent abuse, and optimize system reliability.
We never sell caller data, phone numbers, or transcripts to third-party data brokers or advertisers.
4. Data Security & Storage
All voice data in transit is encrypted using industry-standard TLS/SRTP protocols. Stored transcripts and metadata are protected behind authenticated role-based access controls.
5. Contact Information
If you have questions regarding this Privacy Policy or wish to request data deletion, contact our privacy officer at privacy@callaipro.com or write to CallAiPro LLC, 100 Congress Ave, Suite 2000, Austin, TX 78701.